Collapsible content
What items can be embroidered?
We offer embroidery services for a wide range of items, including apparel (t-shirts, polos, hats), accessories (bags, towels), corporate wear, and promotional products. If you have a specific item in mind, feel free to inquire about its embroidery compatibility.
Where is your store located?
Our store is located at 201 Oldham Waxahachie, Texas 75165
Our mailing address is PO Box 2866 Waxahachie, Texas 75168
You can always reach us my phone or email at
214-399-4482 or support@1027threads.com
How do I place an order?
Placing an order is easy! Simply reach out to us through our website, email, or phone. Our team will guide you through the process, including design selection, customization options, and order details.
Can I provide my own design for embroidery?
Absolutely! We welcome your custom designs. Share your artwork with us, and our skilled team will work with you to ensure that it is translated seamlessly into an embroidered piece that you will love!
What file formats do you accept for custom designs?
We prefer vector files, DST, PES, and EMB, as they allow for the best quality and scalability. However, we can digitize other formats like JPEG or PNG in to convert the file correctly for our needs. Feel free to contact us for specific file format inquiries.
Is there a minimum order quantity
Our services cater to both individual and bulk orders. While there is no strict minimum order quantity, pricing may vary based on the complexity of the design and the quantity requested. Contact us for personalized assistance based on your needs.
What is the turnaround time for orders?
Turnaround times depend on the complexity of the order and our current workload. We strive to meet your deadlines and will provide an estimated delivery date upon order confirmation. If you have urgent requirements, let us know, and we'll do our best to accommodate.
Can I see a sample of my design before production?
Yes, we can provide digital renderings of your design for approval before moving into production. This ensures that you have a clear understanding of how the final embroidered product will look.
What types of thread and fabric do you use?
We use high-quality threads and fabrics to ensure durability and a professional finish.
Do you offer international shipping?
Yes, we offer international shipping for our embroidery products. Shipping costs and delivery times may vary based on the destination. Contact us for specific details related to international orders.
What if I have issues with my order?
Your satisfaction is our priority. If you encounter any issues with your order, please contact our customer service team immediately at support@1027threads.com. We are committed to addressing concerns promptly and ensuring that you are satisfied with your embroidered items.